List of Subcontractors
In addition to group companies, the following subcontractors are currently commissioned by the EQS Group, who may potentially come into contact with personal data:
EQS Group undertakes a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed subcontractors that will or may have access to or process personal data.
These lists will be maintained and updated from time to time, as EQS Group develops and grows.
EQS Investor Relations solutions and Compliance Products (ESEF, XML, K3/K4, Insider Manager)
| Cloud Service | Subprocessor | Task | Country |
| Applicable to all Cloud Services | indevis IT Consulting and Solutions GmbH | Hosting provider and server management | Germany |
| AWS EMEA SARL | Hosting provider, Email services, Streaming services | EU | |
| Mailjet SAS | Email services | France | |
| Additionally for IR COCKPIT Switzerland | CONVOTIS Schweiz AG | Hosting provider for contact data of EQS IR COCKPIT (Switzerland region) | Switzerland |
| Additionally for ESEF | WTS Advisory Steuerberatungsgesellschaft mbH | Tagging support | Germany |
| CFGI Germany GmbH | Tagging support | Germany | |
| Forvis Mazars Advisory GmbH & Co. KG | Tagging support | Germany | |
| Bundesanzeiger Verlag GmbH | Application | Germany | |
| Additionally for Webcasts | Inopla GmbH | Digital telephone systems, MS Teams telephony | Germany |
| Wowza Media Systems LLC | Audio and video streaming | USA | |
| Chorus Call Germany GmbH | Audio conferencing, digital telephone systems | Germany | |
| Meetyoo conferencing GmbH | Audio conferencing, digital telephone systems | Germany | |
| Microsoft Ireland Operations Limited | MS Teams (depends on Customer choice) | Germany | |
| Cisco Systems Inc. | Webex video streaming and conferencing service | EU, UK | |
| InComm Conferencing Inc | Audio conferencing, digital telephone systems (only for customers in the Americas) | USA | |
| Techcast GmbH (only for video conferences) | Video streaming and conferencing services | Germany |
EQS Compliance COCKPIT, (including all modules) and single products available on the EQS Compliance COCKPIT platform (Integrity Line, Policies, Approvals, Third Parties, Risks)
| Cloud Service | Subprocessor | Task | Country |
| Applicable to all Cloud Services | AWS EMEA SARL (default Public Cloud) | Hosting provider | EU/US (as per Customer’s preference) |
| Mailjet SAS | Email services | France | |
| Depending on Customer choice, the following subprocessor can be engaged: | Telekom Deutschland GmbH | Hosting provider (private cloud Germany) | Germany |
| Swisscom AG | Hosting provider (private cloud Switzerland) | Switzerland | |
| OVH Groupe SAS | Hosting provider (private cloud France) | France | |
| Microsoft Ireland Operations Limited | Machine translation
Azure AI services |
Netherlands, France | |
| Netzlink Informationstechnik GmbH | Managed services for private cloud France | Germany | |
| CallCare Ltd. | Call center services | UK | |
| ComText A/S | Manual translation service | Denmark | |
| MAP Communications Inc. | Call center services | USA | |
| Language Line Services, Inc. | Translation services | USA | |
| Webhelp Spain Business Process Outsourcing S.L.U. | Call center services | Spain | |
| Computer Generated Solutions Inc. | Call center services | USA or EU | |
| Control Risks Group Limited | Third party screening | UK and USA | |
| Computer Generated Solutions, Inc | Call center services | USA or EU | |
| DOLATEL GmbH | Foreign language services | Germany | |
| Lionbridge Technologies, Inc | Foreign language services | USA |
EQS Privacy COCKPIT and EQS Data Legal Drive offering
| Cloud Service | Subprocessor | Task | Country |
| Applicable to all Cloud Services | Brevo SAS | Email services
|
France |
| Microsoft Ireland Operations Limited | Azure AI services | France | |
| Depending on Customer choice: | Scaleway SAS | Hosting provider | France |
| Outscale SASU | Hosting provider | France |
EQS Sustainability COCKPIT
| Cloud Service | Subprocessor | Task | Country |
| Applicable to all Cloud Services | Microsoft Ireland Operations Ltd. | Hosting provider and server management | EU |
| Google Ireland Limited | Hosting provider, Email services | EU | |
| Cloudflare, Inc. | Network Security, Application Security, and Performance Management | USA |
EQS Integrity Line (stand alone)
| Cloud Service | Subprocessor | Task | Country |
| Applicable to all Cloud Services | Microsoft Ireland Operations Limited | Hosting provider
machine translation |
Germany
Netherlands |
| indevis IT Consulting and Solutions GmbH | Hosting provider and server management | Germany | |
| Depending on Customer choice, the following subprocessor can be engaged: | CallCare Ltd. | Call center services | UK |
| ComText A/S | Manual translation service | Denmark | |
| MAP Communications Inc. | Call center services | USA | |
| Language Line Services, Inc. | Translation services | USA |
For BKMS® System (above mentioned subcontractors do not apply)
| Cloud Service | Subprocessor | Task | Country |
| Telekom Deutschland GmbH | Hosting provider (EU region) | Germany | |
| Swisscom AG | Hosting provider (Switzerland region) | Switzerland | |
| Depending on Customer choice, the following subprocessor can be engaged: | A.C.T. GmbH | Translation service provider | Germany |
| Webhelp Spain Business Process Outsourcing S.L.U. | Call centre services | Spain | |
| DOLATEL GmbH | Foreign language services | Germany | |
| Depending on the Customer location, the following group companies can be involved: | EQS Group GmbH Karlstr. 47, 80333 Munich, Germany | General support | Germany |
| EQS Group SAS, 7, rue de Chartres, 92200 Neuilly-sur-Seine, France | General support | France |
For EQS Integrity Line Product No. 640050 and purchases before 1 March 2021 (above mentioned subcontractors do not apply)
| Cloud Service | Subprocessor | Task | Country |
| Andeo AG | Hosting provider, IT services | Switzerland | |
| indevis IT Consulting and Solutions GmbH | Hosting provider and server management | Germany | |
| Depending on customer choice, the following subprocessors can be engaged: | MAP Communications Inc. | Call center services | USA |
| CallCare Ltd. | Call center services | UK | |
| Callpoint AG | Call center services | Switzerland | |
| DeepL GmbH | Machine translation | Germany | |
| Depending on the Customer location, the following group companies can be involved: | EQS Group AG, Stockerstrasse 33, 8002 Zürich, Switzerland | General support | Switzerland |
| EQS Group GmbH, Karlstr. 47, 80333 Munich, Germany | General support | Germany | |
| EQS Group SAS, 7, rue de Chartres, 92200 Neuilly-sur-Seine, France | General support | France |
Convercent products
| Cloud Service | Subprocessor | Task | Country |
| Applicable to all Cloud Services | Microsoft Corporation | Hosting services | As specified in the Customer agreement |
| Twilio, Inc. | SendGrid services Voice, E-mail, and SMS services | USA | |
| Pendo.io, Inc. | End User Behavior Analysis | USA | |
| Gainsight, Inc. | Product Feedback and customer Success | EU | |
| Lionbridge Technologies, Inc | Foreign language services | USA |
Compliance & Ethics Portal
| Cloud Service | Subprocessor | Task | Country |
| Applicable to all Cloud Services | Acquia Inc. | Hosting services | USA |
| Google LLC | Website traffic analysis and tag management for analytics | USA | |
| Cloudflare Inc | Content Delivery Network (“CDN”) and DDoS Protection | United States*
EU* for Customers using Cloudflare Localization Services* Hosting location for Customer-generated Cloudflare logs |