Get support for
your EQS Solutions
Our EQS Support Center offers updated product knowledge articles, relevant resources, helpful FAQs, and direct support request access – all in one place.
Our EQS Support Center is at your disposal to get the support you need within the boundaries of our EQS Service Level Agreement for Cloud Services.
Helpful resources and knowledge
The EQS Support Center offers you multiple relevant resources, such as:
- Product Knowledge Articles
- Customer Success Resources
- Product Announcements and Release Notes
We are constantly working on improving the User Experience and capabilities of our EQS Support Center to make support accessible, efficient and convenient for you – because you deserve the best.
Support Requests & Tickets
Through the EQS Support Center your team members can raise support requests by filling out a simple support form. By requesting support through this channel, your team members will be benefitting from the following perks:
- By picking the appropriate request type in the form, you enable EQS to process your request more quickly and efficiently.
- You can keep track of the processing progress of your support request(s) without having to follow up by e-mail repeatedly.
- You having insight into the enquiries of other colleagues in your organisation prevents losing time on filing redundant requests & facilitates follow up efforts.
In short, an efficient support experience. The EQS Support Center is more than just a portal — it’s a commitment to continuous improvement and your satisfaction.