Helen Langton (International Compliance Association) considers the role of the compliance officer in organisational change management.
Compliance impact on change
How can the compliance officer of today be impactful with change? The role is less about pushing through discrete change projects but rather about supporting and overseeing the organisation in a way that enables continuous adaptation to an ever-evolving environment. And if there is one thing we have learnt about governance, risk and compliance, it is that it is ever-evolving.
And how does the compliance officer do this? Several related objectives need to be achieved:
- There must be a culture of true collaboration. This culture of collaboration will emerge through other related activities, detailed below. There are several tools out there to support collaboration including Slack, Trello and Google Drive.
- There must be empowerment of team members to receive information and act upon it. Decentralisation of decision making might be considered here, based on risk and the complexity of the decisions being made.
- Senior management support is essential, including the articulation of a single repeated mission statement and the part the teams play in the realisation of the same.
- There must be open, clear, transparent, constant communication, good and bad, across all channels. Information must be disseminated, and quickly. Teams must be trained and or positioned for lasting change and, when change has occurred, quick wins should be identified and celebrated.
If the workplace can be designed along these lines, then the compliance officer overseeing changes within the organisation will find that change becomes less of something to be managed in, but rather will be taken in its stride as the organisation knows it is constantly adapting.