What to consider during COVID-19 and more generally
2. Review your speak-up policies and procedures
There’s a lot going on at the moment and priorities are constantly shifting. Within this context reviewing your speak-up policies and procedures may not seem like a priority. However, neglecting this could have detrimental effects.
Firstly, ensure your policy is up to date. More specifically, ensure that: the reporting channels are correct, the policy takes into account what to do when working remotely and what reporters should expect when they submit a report.
Secondly, ensure your investigation procedures and action plans remain relevant for the current situation. As compliance and ethics teams work remotely, there is a risk that reports fall through the cracks and this could have serious consequences for your organisation. It’s particularly important during this time of uncertainty that investigation processes are robust and that reports are responded to in a timely manner.
Other questions to consider:
- Do the steps that need to be taken during an investigation need to be adjusted?
- How will interviews be conducted?
- Has anyone key to the process been laid off or placed on furlough and therefore, who will take responsibility?
- Can you continue to guarantee confidentiality?
If your organisation doesn’t have clear procedures when it comes to investigations, now is a good time to put them in place.
5. Build trust
During this unprecedented time, organisations have an opportunity to build trust with their employees and stakeholders. Communicating proactively, clearly and transparently helps to build trust. By showing that you are open, available to manage reports when they come through and responding appropriately will show employees that their concerns are being taken seriously and acted upon.
We are here to support you!
If you would like to provide reporting channels to your employees and stakeholders, these can be set-up very quickly with EQS Integrity Line along with providing robust, secure and collaborative case management.