EQS Group appoints Mark Erbele as Chief Customer Officer to drive global customer engagement

Munich – 29 October 2025

EQS Group, a leading international cloud software provider for compliance, data privacy, sustainability management, and investor relations, today announced that Mark Erbele has joined the company as Chief Customer Officer. In this role, Erbele will lead the company’s global customer operations, including Professional Services, Technical Support, and Customer Success.

With more than 20 years of experience building and scaling customer-centric organizations across the compliance and technology sectors, Erbele brings a strong track record of leadership and operational excellence. He joins EQS Group from BioRender, where he served as Senior Vice President, Customer Success & Experience. Prior to that, he led global customer teams at Convercent – acquired by OneTrust in 2021 – until 2022. The compliance and ethics business segment, including Convercent, was later acquired by EQS Group in 2024. At Convercent, he supported more than 1,000 global clients and $30 million in recurring revenue.

Erbele’s international background includes leadership roles in North America, Europe, and Asia, as well as experience in strategic account management, CX transformation, and CRO-level collaboration with sales and marketing functions. At EQS Group, he will play a key role in driving the company’s global customer strategy and aligning post-sales functions to support growth across markets.

“Mark brings a rare combination of operational excellence, customer insight, and industry experience to EQS Group,” said Achim Weick, founder and CEO of EQS Group. “His leadership will help us further strengthen our relationships with customers worldwide and ensure that we continue to deliver exceptional value as we scale our impact globally in compliance and governance.”

“I’m thrilled to join EQS Group at a pivotal time in the company’s journey,” said Mark Erbele, Chief Customer Officer of EQS Group. “The opportunity to help scale a purpose-driven business focused on trust, transparency, and regulatory excellence is both meaningful and motivating. I look forward to working closely with our teams and customers to create lasting impact across the markets we serve.”

Erbele is an alumnus of the Leeds School of Business at the University of Colorado Boulder, where he earned a degree in Business Administration with a focus on finance.

 

Press contact
Christina Jahn

Tel.: +49 89 444430133

E-Mail: christina.jahn@eqs.com