Conclusion: having robust guidelines and rules is only half the battle
It’s done: the most important rules for gifts and hospitality in the company have been defined, the most common cases have been clarified, and everything has been recorded in the guidelines. But the work does not stop there: the second step is to ensure that employees know the rules and are able to apply them. When the answer isn’t immediately clear, there should be a process through which employees can get help quickly and easily.
And last but not least, it is important for companies to have control over gifts and hospitality. If individual gifts are to be viewed critically in retrospect, a gift register is essential: who was given what by whom and on what occasion? The gift register should at least provide these answers in order to make decision-making processes clear and reduce liability risks.
In general, rules and checking processes should not lead to employees in sales, purchasing and management feeling frustrated and surrounded by red tape. Smart and automated processes help to create the right balance between reliable compliance and business focus. The use of specialised software helps enormously to reduce internal friction and at the same time ensures robust compliance for gifts and hospitality.