A digital overhaul affects all facets of a company’s operations from customer interfaces to internal processes. More and more companies are now digitising their policy management systems and tools like EQS Rulebook are making rules and regulations more accessible to employees. Such software can only be successful if the guidelines mentioned above are adhered to whereby people are put first, the culture is overhauled and the digital solution is introduced together with effective training and communication. All of these elements contribute to the cultural and behavioural changes necessary for the new system to succeed.
First of all, what exactly is regulatory software and how does it impact a company’s policy management? Employees make important decisions every day and they need to be familiar with requirements and guidelines to avoid penalties and procedural questions. Accessible from anywhere, modern digital policy management tools present and explain guidelines in a simple and interactive manner to ensure competence in all situations.
When the decision to adopt such a software solution is made, the organisation needs to invest in tech infrastructure to increase monitoring and support a data-driven approach. It is equally important to invest time in communicating with staff and to inform them about the upcoming changes in a way that interest is both generated and retained.
Policy can prove complicated and boring for many audiences and as such, emphasis must be placed on the personal advantages of digitising rules for employees such as time savings, clearer guidelines, better structure and a more user-friendly experience. The same goes for the wider organisation and how cutting-edge digital policy management can help the business save costs, make the right decisions and avoid any subsequent legal penalties.
When the new regulatory software is up and running, the people-first approach must continue and policy ownership needs to be defined, effective policies have to be created and the slew of communication about Rulebook needs to be ongoing. Not only does communication need to be aimed at all relevant employees – it has to be acknowledged. After rules have been successfully digitised, communicated to all relevant audiences and certifications have been gathered, ongoing training is essential to really embed the policies and cement the behavioural shift towards a digital approach to conduct.